Elderly passenger stranded on Norwegian cruise had a stroke, was left ‘alone’ to find way back to US from Africa: family
An elderly American woman suffered a stroke during an African island excursion on the Norwegian Cruise Line voyage that stranded six Americans and two Australians — and was left “alone” and “helpless” to find her way back to the US, according to her family.
Julie Lenkoff, 80, began experiencing vision and memory loss last week while on a cruise-sponsored tour of the island of São Tomé, according to WPDE.
“That happens, that’s not their fault, we get that,” her son-in-law Kurt Gies told KTVU of his mother-in-law’s medical emergency.
“It’s how you treat that person and how you tend to that person, and how you tend to that person is what they failed at.”
Cruise ship personnel evaluated Lenkoff on board and took her to a local hospital, where she was treated for a stroke. She was released 24 hours later — at which point, the Gieses say, she was left to fend for herself.
During this time, the cruise ship never contacted him or his wife, even though they were listed as emergency contacts — and were not taking their calls, Gies said on Facebook.
They also said the crew returned Lenkoff’s passport and belongings, but her money and credit cards were missing.
Keep up with The Post's coverage of the Norwegian Cruise debacle
- Eight Norwegian Cruise passengers, including a pregnant woman and an elderly man with a heart condition, were stranded on an African island without money and vital medications after the vessel left port without them.
- A spokesperson for the cruise line claimed the passengers were left on the island “on their own or with a private tour” and missed the “all-aboard time” by over an hour, according to the company.
- Americans Jill Campbell and her husband, Jay Campbell, said they are unsure whether they even want to resume the 20-day voyage after Norwegian Cruise Lines forgot about its “basic duty of care.”
- The eight passengers raced through seven different countries over a span of 48 hours to make it to Senegal, where the ship docked Tuesday morning,
- Doug and Violeta Sanders, a stranded Australian couple, have spoken out about their ordeal, saying it was “the worst experience of our lives.”
- Julie Lenkoff, 80, suffered a stroke during an excursion on the cruise — and was left “alone” and “helpless” to find her way back to the US, according to her family.
- COLUMN: Cruise ship was right to ditch the late passengers in Africa
Check out The Post’s tips on what to do if you’re left stranded like the Norwegian Cruise passengers
In a statement to The Post, a spokesperson for Norwegian Cruise Line said Lenkoff was evaluated by the onboard medical team on March 27, which “thought it best” for her to disembark so that she could receive “further assessment and treatment” at a local hospital.
“Following her disembarkation from the ship, our Care Team was immediately activated to provide support to the guest,” the spokesperson said.
“We attempted to call the guest several times, and as we were unable to reach her, we worked directly with our port agents in São Tomé and Principe, an African island nation, to receive updates about the guest.
“In instances such as these, as the guest was released from the hospital and in a coherent state, our protocol is to contact the guest directly, as we would not have the authority to share any medical details with anyone else without their expressed consent.”
Fortunately, Lenkoff ran into Jay and Jill Campbell, of South Carolina, who say they were also left stranded by the Norwegian cruise ship with four other Americans and two Australians after their tour of São Tomé ran late and the vessel left port without them.
The couple were seen escorting Lenkoff through the streets of the Central African island in footage obtained by KUTV.
They then reached out to the Gieses in San Francisco, and were able to help coordinate a flight from Africa to Lisbon, Portugal, and then from Portugal back to the United States.
“We put an Air Tag on her … so that her daughter could keep track of where she is,” Jill Campbell told WPDE.
Lenkoff finally landed in California on Sunday and is recovering at the Stanford University Medical Center in Palo Alto, before she can return home to Eugene, Ore., her son-in-law wrote on Facebook.
“She’s a trouper, successfully completing the 30 hours of flights with a smile on her face when she saw us,” he wrote.
“What a great Easter gift!!!”
The Gieses say they are grateful to have their mother back, as she continues to recover at the hospital.
“It’s really hard to experience that, that she was helpless, that she was alone — and yet, she made it,” said her daughter Lana Wilken-Gies.
Now, Gies said, they want Norwegian to get the Campbells and the rest of the people back on the ship.
“We truly feel they saved Julia’s life,” he wrote on Facebook.
“No one should ever be treated this way — especially [by] a company that was paid almost $20,000 for the cruise,” he added.
